If after the event has passed and you discover that tickets were ordered by mistake and not used, please contact us ASAP before deciding to issue a chargeback. Chargebacks cost us $30 per incident, regardless of outcome, and this impacts our funding for the following year. By emailing us directly we can easily pull up your order, find the mistaken charge and refund it immediately back to your credit card. Not only can this save us badly needed funds but you also receive your refund much faster.