TICKET SALES

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1. Are tickets final?

Yes, all sales are final and no refunds are given for issues such as, but limited to: weather, illness, change of mind etc. However while purchasing your tickets you have the option to add purchase protection. This add-on allows for refunds for acceptable reasons such as illness. For more information on what is covered or to initiate a refund request, go to www.purchaseprotection.com. Refunds will be issued by them directly, not by Scottish Fest.

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2. I bought a ticket and no longer want to go. Can I resell it?

No, tickets can not be transfered or resold.

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3. I bought a ticket by accident, am I stuck with it?

No, if you made a mistake on your ticket order and the ticket has not been used, reach out to us and we can easily fix your order, including cancelling and refunding the money for the wrong ticket type.

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4. The event is over and I see on my bank statement I bought an extra ticket. Can I just issue a chargeback?

If after the event is over you discover you made a duplicate order, we ask that you contact us directly to resolve it, rather than issuing a chargeback through your credit card provider. Each chargeback costs us $30, regardless of the outcome. As a non-profit every dollar we make goes into the following year's festival. Email us us at scottishfest@gmail.com and let us know about your order and we can easily and quickly pull your order up and cancel and refund that duplicate order (assuming the tickets were not scanned). This saves us badly needed funds and gets you your refund much faster.

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FAIRGROUND RULES

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1. Is smoking allowed?
By state law and in the interest of public health, smoking is not permitted on the Fairgrounds. This policy includes the use of electronic cigarettes, vaporizers and oil/wax pens.

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2. Are pets allowed?
With the exception of guide, signal or service dogs, animals are not allowed on the property. Visit ADA.gov for information on ADA service animal requirements.

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3. Why am I seeing people with dogs/animals if they aren't allowed?

If you are seeing people with animals, more than likely that animal is part of our show and is participating in Scottish Fest under their own insurance.

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4.I lost something while at Scottish Fest, who can I contact?
The OCFEC Guest Services Department handles Lost & Found and can be contacted at 714-708-1500.

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5. I'm coming dressed up, wil I be able to get in with my costume weaponry?

Generally yes. OCFEC staff understand that items such as hip swords are generally part of a costume, but please be aware that their allowance is at the discretion of the Gate staff. No firearms and/or ammunition of any kind will be allowed. All weapons must be peace-tied.

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6. Can I bring my own food and beer?

Outside food is allowed (although we strongly encourage you to enjoy the authentic Scottish foods being offered!). Outside alcohol is NOT permitted. Security has the right to perform cooler checks.

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ACCESSIBILITY

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1. Do you rent wheelchairs or scooters?

Scottish Fest no longer offers rentals. However there are local opportunities to rent from. Click here to see a search listing of nearby businesses that may provide that service.

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2. Is there handicap parking?

Yes, each gate entrance to OC Fair & Center provides handicap parking to the public, and the facility itself is handicap accessible.